Shipping & Returns

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RETURN POLICY INFORMATION:

We want to do everything possible to make your return process smooth and easy.

Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 10 days from the invoice date.

Perishable items cannot be returned by mail or to a La Cuyana store. If you receive a damaged or defective perishable item, please contact Us with the following information:

• Order number for the item
• Date of arrival
• Condition of item at time of arrival
• Detailed explanation of the issue
• Whether you prefer a refund or replacement
• Please Follow this link 
• CLICK HERE

We are proud of the fact that:

• We do not charge a restocking fee.
• We do not require you to contact us beforehand, nor do we require you to get a “return authorization” from us.
• You have up to 10 days from the invoice date to return merchandise.

RETURN INSTRUCTIONS

Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

Qualifying returns are eligible for a refund to your credit card or Paypal account. Please let us know the last four digits and expiration date of the original credit card used for the purchase.

Returns may be shipped through UPS, or FedEx to the following address:

La Cuyana Company 

3838 S. Dairy Ashford Road.

Houston, TX, 77082

If you have any additional questions or concerns please contact us (832) 228-2674  or you may e-mail us at info@lacuyana.com

POLICY RESTRICTIONS

• All shipping charges become the sole responsibility of the customer, unless it is the error of www.lacuyana.com Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
• We are not able to honor requests for product exchanges and store credits.
• Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned..
• Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact customer service immediately.

All discrepancies, shortages, broken merchandise and any requests for returns must be made within 10 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 10 days of the invoice date.